1. #1
    Getzie is offline New Member
    Join Date
    Jul 2011
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    2

    Default cannot open certain files

    Just recently when I try to open "my scans" on my computer I get a blank page that states Internet Explorer is unable to display web page. Also it seems as though I cannot open PDF files. I can open Power Point and some other attachments.

    Any suggestions

  2. #2
    J_B_MVP's Avatar
    J_B_MVP is offline Microsoft MVP
    Join Date
    Jun 2011
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    106

    Default

    Hello Getzie,

    What 'scans' are you referring too - images scanned via your scanner or 'scan' files created by anti virus/malware/software applications? What is the file extension for these scans - .doc; .docx. bmp etc?

    As for you not being able to open PDF files do you actually have Adobe Reader installed on your PC? If not download it from: Adobe - Adobe Reader download - All versions (latest version is 10.1.0)

  3. #3
    Getzie is offline New Member
    Join Date
    Jul 2011
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    Default

    Thanks J B:

    The same day I posted the thread I did realize that I had downloaded the latest version of Adobe Reader but had not installed it. I installed it and all is well.

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