1. #1
    JamesCD is offline New Member
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    Aug 2011
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    Default IE Query: Cannot open microsoft websites

    OK, I don't think I'm stupid, but this is driving me up the wall... I have one computer on my network that works well in all respects EXCEPT that it will not under any circumstances load a Microsoft URL. I simply cannot get onto a Microsoft web site (I want to download patches and updates) I've tried connecting to a microsoft site using both IE and Firefox, but no matter what I do, I get a dialog box telling that the browser cannot find the specified server.

    I think I've been through every setting in both browsers and cannot find a black list containing "microsoft.com" or "microsoft.co.uk"

    Can someone give me a clue ???

    Many Thanks

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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  3. #3
    JamesCD is offline New Member
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    Default

    Hello HappyAndyK

    Many Thanks for the suggested fix. I tried each and every suggestion to no avail. I ran Highjack and Spybot and both uncovered malware but I still can't connect to the Microsoft URL

    I'm guessing there's something nasty going on.

    Best Regards

    JamesCD

  4. #4
    Capt.Jack's Avatar
    Capt.Jack is offline Moderator
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    Default

    Hello there!

    Follow this article
    How do I reset the hosts file back to the default? and use this tool Troubleshooting General Issues with Internet Explorer and see if that helps.

  5. #5
    vasudev's Avatar
    vasudev is offline Moderator
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    Default

    Boot in safe mode without connecting to net and run a good Antimalware (fully updated) and make sure any virus, malware etc are cleaned up (I would prefer Microsoft security essentials , or
    Try with Malware, Malicious Software Removal Tool, Protect Your Computer

    Once removed then restart & then try connecting to net . Also change your DNS settings and see . Try with Open DNS.

  6. #6
    JamesCD is offline New Member
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    Default

    Thanks to everyone who responded with suggestions. The problem was related to a sneeky little virus. I got rid of it by updating my Protection software and using the MS Malware identification tool.

    JamesCD

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