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Thread: Heat Maps are too big when printing from Internet Explorer 11

  1. #1
    Martian is offline New Member
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    Question Heat Maps are too big when printing from Internet Explorer 11

    We are having a problem printing heat maps from IE 11 on a single page but only from a few machines. The heat maps are sized on the web page to print on a single page and they do from both Firefox and Chrome. However, in IE 11 it's like it has zoomed in to about 300% of normal and ends up being split across three pages with everything on the page magnified. This only happens with our heat maps. We have other maps on the same web site that print just fine on a single page from IE 11.

    By testing we have determined that the problem is either machine or browser specific on certain machines only. All of the machines that have the problem are Windows 7 OS with IE 11 version 11.0.9600.18499, Update Versions: 11.0.36 (KB3191492). The browsers are set to install new versions automatically. The kicker is that other machines that don't have the problem are also running Windows 7 and the exact same version of IE 11. So, it almost has to be a specific setting in the browser or maybe something different in the registry of the individual machines. Since it's only a few machines here at our office we wouldn't worry except that the web site, when all the wrinkles are ironed out will be available to the general public. It is currently being used by a couple of hundred beta testers who might want to print these heat maps for their clients. We figure if it's happening on a few machines here in the office, it's bound to happen to other users, too.

    Is this a known problem or have we found something entirely new?

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Default

    Before printing, use the Print Preview feature to adjust the printing size. Does that help?

  3. #3
    Martian is offline New Member
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    Default Thanks but......

    Quote Originally Posted by HappyAndyK View Post
    Before printing, use the Print Preview feature to adjust the printing size. Does that help?
    Unfortunately, we've tried that and it doesn't do help. It still comes out too big. Also, since this app will be available to the general public we need a solution that is controlable from the server/web site end rather than depending on the client who may not have the knowledge to do that. Thanks, anyway.
    HappyAndyK likes this.

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