1. #1
    goodisgood is offline New Member
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    Oct 2017
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    Default IE11 hacked 17 fake profiles

    I'd be grateful if any of you can please help : I've got win10 and although I switched off ie11 when I got win10 and although I never use ie11, nevertheless it's constantly generating lots of temp files - which I see every time I use ccleaner - and up to 5, 11 and now 17 fake profiles - which I see every time I use spybot search and destroy - which implies that I've been hacked and that they're using my computer for various nefarious activities. There's no ie11 icon anywhere, file explorer can't find ie11 and no other types of search find it so I can't get into it to attempt to reset it or clean it and, of course, win10 doesn't let you delete it. Occasionally it brings up msn and bing, neither of which I ever use. Malwarebytes, avast, panda and spybot (and avira and tdskiller before I deleted them) can't find the malware. Any ideas, please? Other than binning the computer and windows and getting a new machine and using linux I've run out of ideas. Thanks if you can help.

  2. #2
    Doug_72's Avatar
    Doug_72 is offline Senior Member
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    Default

    There are other ways the temp files may be created. Maybe Edge is creating them. Anyway run CCleaner and then AdwCleaner.

  3. #3
    goodisgood is offline New Member
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    Thanks. I've downloaded AdwCleaner 3 times but it won't run. I replied here and it won't show. I also saved it using open office and most of it's not there so it looks like I've got lots of malware. Boring. It's a shame that Microsoft can't and won't make their stuff work. Oh well.

  4. #4
    goodisgood is offline New Member
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    In case it's of use or interest : I discovered reset windows so I've done that and so far it seems to have cleared the malware and the fake profiles and the dodgy ie11 temp files. Now let's see if it stays clean or if in fact I've still got malware - or if it fills up with it again. I mostly avoid iffy websites but I suppose even the mainstream ones are full of hacking all the time. The reset took several hours and I opted for delete everything so now I've got to put all the programs I want back on again, which is more time, but there we are. I've also done the ccleaner wipe empty space in case the reset doesn't actually get rid of everything and that took about 12 hours.

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