24th September 2016, 15:08 #1
Hotmail Email Account Blocked
I was trying to set up my Grandmother's email account on her new iPad to work alongside her iCloud account, as the latter she had no interest in using, as the former had been in use for many years. Unfortunately, my Nanny's list of accounts and passwords are horribly unclear, and any password I tried failed, so I got pegged by outlook as a dodgy person, who needed to prove who they were, on the reset my password button-further complicated by the alternate email and mobile number being wrong too-by providing such information as the last three people who were emailed, and what the subject line was. I failed this, and so by Nanny is now locked out of her email, regardless of device.
With no way of knowing what the password was, or who had been emailed recently-the account was mainly to receive emails-I don't know what to do from here to solve the issue. Any advice would be most welcome for next time I visit Nanny.
25th September 2016, 14:47 #2
7th October 2016, 10:42 #3
Message for the administrator..the link posted above helps you reset and password but doesn't seem to help unsuspenan account myoutlooaccount has been suspend and notag I have tried let's me back in. Sometimes it wont accept my perfectly valid UK phone number. Onot the occasions itdoes and I put it the code it brings me right back to the original 'your acount has been suspended' page. I can't go on to Outlook help chat as I need to login to do this.I have tried to open aseconew outlook account to do this but security asks to send a code to my 0hone to prove I am a real person and then it doesn't recognise my number. I am at alos and i neer access to my acount for work. Is there a contact email for help desk.
12th October 2016, 08:30 #4
29th October 2016, 10:49 #5
Originally Posted by HappyAndyK
I've gone through this link however I was told I didn't provide enough information. I'm not going to be able to provide any more information. Where do I go from here??
13th November 2016, 04:18 #6
I am sorry - I have no idea what then ....