1. #1
    Slaine is offline New Member
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    Jan 2016
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    Angry Can't set up PIN login for daughters account

    Hi All,

    I'm posting here as the Microsoft Customer Support were of no use at all after spending over 2hrs with them trying to sort this issue out.

    We got our daughter a new PC for xmas which is preloaded with Win10 Home x64.

    I have set myself up as the main user (Admin) and also set up a 'family member' account for her to control her activity which has her own seperate login details consisting of her Microsoft email address and a strong password.
    Rather than her having to login with her strong password which is quite difficult to remember for a 9yr old, I wanted to set up a 4 digit PIN login instead like I have set up on my Admin account.

    I then logged in to her account to set up the PIN login which asks for my parental permission which requires me to login and allow the change.
    I am then required to input my credit card details and address to verify I am an adult.
    Now the problem is on the address part the screen the country is already set to the USA which requires a State and Zipcode whereas I live in the UK. There is no visible menu to change the country from the US to the UK.

    Now my Admin account and my daughters account are both correctly set to the UK as their region with keyboard settings set to the UK also.
    I can find no way possible to change the region as the USA locale is already set/grayed out with no menu to change it.
    I have spent over 2hrs of my life in contact with Microsoft Support even granting them remote access to the PC with them not being able to anything else that I havent already tried!.
    It really is doing my head in as it was perfectly straightforward to set the PIN up on my Admin account which did not required any adult verification. I can fully understand this being required for a child account.


    After giving up with Microsoft support I received this follow up email from them:

    Hi Andy,

    This is *name removed*, your Trusted Advisor that assisted you regarding your Windows Computer. How are you? I have made a step by step instruction and basic information on this mail that you can use for your future reference.

    To use the windows store in a different country or region please click the link below:
    *URL REMOVED AS NOT ALLOWED TO POST HERE*

    To set up your billing please click the link below:
    *URL REMOVED AS NOT ALLOWED TO POST HERE*

    I followed both of these suggestions adding both my Credit card and Paypal billing info, restarted the pc and still no difference.

    Has anyone come across this issue? and can please help me as I suspect this may be a bug in the OS as the support people seem to be clueless how to help me.


    Thank you
    Andy

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Are you sure you contacted the real Microsoft Support? I may be wrong, but the email looks a bit suspicious. I don't think Credit Card details are required for changing the PIN. So I suggest you look into this. Post the URLs without the http/www. Right-click on the links, select Copy Link location and post the copied URL here.

    Anyway Change you Region, Language, Country settings to UK and then Change the PIN. These two links may help you.

    Maybe this will help you if you still face problems: PIN does not work and will not let me sign in.

  3. #3
    Slaine is offline New Member
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    Hi,

    Yeah I'm sure it was the real Microsoft Support I contacted. They were just useless thats all.
    They seem to be based in India judging by the usernames they used.
    I'm not country bashing or being racist here but here in the UK we have had many dealings with Indian based support ranging from Banks to Telecoms and they are usually terrible and a complete waste of time.

    I also posted a detailed post descibing my problem on their community site here: answers.microsoft.com.

    If you see their replies/suggestions you will see my frustration as they seem to have a problem understanding basic English!

  4. #4
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    I have seen the thread, and I understand how you feel. They seem to be proper Microsoft employees or authorized agencies.

    Maybe your Windows 10 license is a single language version, and thus you are unable to change the language.

    If that is the case, you will have to download the English(UK) language pack, open the Run box, type lpksetup.exe and hit Enter to open the Install or uninstall languages wizard, browse to the downloaded pack and install it.

    Then via Control Panel > Language settings, you will be able to change the language.

    Hope this helps.

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