Hello friends.

Im having trouble with my computer. i was unable to access my start menu on windows 10. ive tried various methods to fix the problem, however, to my disappointment, the problem still persists. i also tried resetting my windows to a clean slate, however, for some reason, the windows was unable to reset itself. when i checked the source of the problem, i found out that the windows bt folder is main culprit. removing it too impossible (ive tried deleting it using windows maintenance tool) - it stated the folder is open / use in another program.

can any of you help me? please?