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Thread: Data loss after re-connecting Outlook 2016 to Outlook.com

  1. #1
    minimal is offline New Member
    Join Date
    Aug 2016
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    3

    Default Data loss after re-connecting Outlook 2016 to Outlook.com

    After following MS's emailed instruction to "re-connect Outlook 2016 or Outlook 2013 to your Outlook.com account" (11 Nov), I have now lost my large Contacts database, despite MS saying that I wouldn't. I took their advice to copy the Hotmail .ost file beforehand but when I try to restore this original, it now gives "wrong profile" error. HELP! Is there any way that I can restore the Contacts data from the old .ost file to the new one?

  2. #2
    minimal is offline New Member
    Join Date
    Aug 2016
    Posts
    3

    Default

    SOLVED.... There are now 3 Contacts lists (Hotmail, Skype and Outlook Data File) and I missed selecting the last of these - where all my contacts still reside!
    HappyAndyK likes this.

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