19th March 2017, 03:54 #1
Request help in resetting Asus X551C Laptop Running Windows 10
Hello, I am having trouble logging into my Asus X551C Laptop Running Windows 10. I keep getting a "We can't sign into your account sign out and the sign back in" error.
After a few attempts at signing in and rebooting the computer, I tried to wipe and reset the computer. After a few attempts at trying to wipe and reset the computer, I received a "There was a problem resetting your PC. No changes were made" error.
I then booted into Safe Mode and tried to make a few attempts wiping and resetting the PC with saving my files and a Full hard drive wipe, I received then a "Start up repair could not repair your PC. Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt" .
I also ran 2 anti-virus programs and cleaned the PC during and before this whole process. Unfortunately I don't have any backups on the PC. If I get this problem solved the first thing that I am going to do is Back Up the PC.
Can anyone help me wipe and reset my PC. Thank You all in advance.
19th March 2017, 12:45 #2