1. #1
    wilspeak is offline New Member
    Join Date
    Mar 2017
    Posts
    2

    Default Request help in resetting Asus X551C Laptop Running Windows 10

    Hello, I am having trouble logging into my Asus X551C Laptop Running Windows 10. I keep getting a "We can't sign into your account sign out and the sign back in" error.

    After a few attempts at signing in and rebooting the computer, I tried to wipe and reset the computer. After a few attempts at trying to wipe and reset the computer, I received a "There was a problem resetting your PC. No changes were made" error.

    I then booted into Safe Mode and tried to make a few attempts wiping and resetting the PC with saving my files and a Full hard drive wipe, I received then a "Start up repair could not repair your PC. Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt" .

    I also ran 2 anti-virus programs and cleaned the PC during and before this whole process. Unfortunately I don't have any backups on the PC. If I get this problem solved the first thing that I am going to do is Back Up the PC.

    Can anyone help me wipe and reset my PC. Thank You all in advance.

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008
    Posts
    7,419

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