1. #1
    Smithsd is offline New Member
    Join Date
    Sep 2017
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    2

    Default System board 00A information missing - HP laptop

    Hi, my HP Pavillion notepad has just applied the 1607 patch on Window 10 Home edition, and now every time I startup my notepad, it errors with 00A system board information missing.

    How do I fix this? And how has an Windows patch overwritten this information?

    Thank you.
    Regards,
    Sheryl.

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008
    Posts
    7,408

    Default

    The HP Support site says - You need to have the missing information re-tattooed to the BIOS chip using a DMI Tool at an authorised HP service center.

    Contact HP here - Contact HP Worldwide

    Regards.

  3. #3
    Smithsd is offline New Member
    Join Date
    Sep 2017
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    2

    Default

    Thank you. But my warranty has expired. I don't understand how this has been overwritten by an windows update though.

    Regards,
    Sheryl

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