1. #1
    JanetW is offline New Member
    Join Date
    Sep 2017
    Posts
    1

    Unhappy Microsoft Windows Store error code 0x87AF000B

    First, I am not sure whether this is the correct discussion, sorry if it is not.

    The problem: Two days ago I bought the app Oxford Hachette French Dictionary from the Microsoft Store using their web page. I have confirmation that the payment has gone through and that I am the "owner".
    I attempted to download the app, clicking on the button on the web page, whence Store opened. The app appears to have downloaded and Install starts, but then there is an error Code: 0x87AF000B. I have done this several times just in case.

    In the "elevated" cmd prompt, I have entered
    net stop wuauserv | move "c:\Windows\SoftwareDistribution" "c:\Windows\SoftwareDistribution.old" | net start wuauserv
    then rebooted the computer. This made no difference to downloading the purchased app so I reversed what I had done. [ | is standing for carriage return or enter]
    I ran WSReset.exe. The result was "ms-windows:store:PurgeCaches | Package could not be registered."
    I'm scared to go further in case I make the situation worse.

    Please would someone advise how to make MS Store downloads work.
    Thanking you in advance for your answer/s

    regards
    JanetW

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008
    Posts
    7,408

    Default

    Run the Windows Store Troubleshooter.
    Change your Internet connection from Cable to WiFi or vice versa and see.
    Boot in Clean Boot State and try to install it.

    More ideas here: Cannot install Apps from Windows Store on Windows 10/8 PC

  3. #3
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008
    Posts
    7,408

    Default

    Run the Windows Store Troubleshooter.
    Change your Internet connection from Cable to WiFi or vice versa and see.
    Boot in Clean Boot State and try to install it.

    More ideas here: Cannot install Apps from Windows Store on Windows 10/8 PC

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