1. #1
    vector is offline New Member
    Join Date
    Jan 2018
    Posts
    1

    Default Windows 10 Freezes on Display Settings Screen

    Hello

    I'm currently troubleshooting a new issue with a friends laptop running Windows 10 64-bit (Asus N501JW i7 , 16GB RAM, BIOS is up to date). The laptop was turned off for a period of 10 days during Xmas vacation (12/18/17). Upon restart and a recent Windows update (1/7/18) the user noted that the display settings page when accessed caused the laptop to go into an unrecoverable freeze. The mouse will move, but no clicking functions. I have confirmed this behavior and also noted that when accessing the sound functions from the task bar caused the same result. I started the system in Safe Mode and replicated the same steps, no freezes were seen.

    I have updated the display drivers (Nvidia G4600) to the latest. No other drivers were out of data. The laptop has had NO new updates or hardware added. This is a very basic user who does their day to day home accounting and internet browsing. The laptop was scanned by two different AV and malware applications and is clean. The AV is Norton 360, is up to date.

    If anyone has any tips to troubleshoot this please let me know. I'm really trying to avoid rebuilding this system,

    Thanks

  2. #2
    Matrix's Avatar
    Matrix is offline Senior Member
    Join Date
    Jul 2009
    Posts
    411

    Default

    Please see if the problem appears in Clean Boot State. If it does not, then you will have to manually identify the offending process.

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