1. #1
    Canalboat is offline New Member
    Join Date
    Jul 2015
    Posts
    8

    Default Printer will not scan documents using Windows Fax & Scan

    Hi,

    My Computer is a Lenovo G50 (windows 8.1) and my Printer/Scanner is a HP Deskjet F4500 (F4580) All – in – one Series. The deskjet is connected wirelessly to my computer and prints documents OK but will not scan documents using ‘Windows Fax and Scan’.

    With my old computer I was able to scan documents.

    Can anyone help.

  2. #2
    Kapil Arya's Avatar
    Kapil Arya is offline Microsoft MVP
    Join Date
    May 2012
    Location
    INDIA
    Posts
    143

    Default

    Hello,

    Make sure that Printer Spooler service in Services window (run services.msc command to get this) is working correctly on your Windows 8.1. Try restarting it and see if that helps.

    Hope this helps, Good luck

  3. #3
    Canalboat is offline New Member
    Join Date
    Jul 2015
    Posts
    8

    Default

    Hi Kapil,
    Tried the command you suggested with no success. My printer/scanner is approx 5 years old and prints/scans fine with my old laptop both in wireless and USB lead but will only print on my Lenovo G50.
    Can anyone tell me if my printer is compatible with windows 8.1.

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