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Thread: Windows 10 Mobile phone not downloading updates

  1. #1
    nelinuk is offline New Member
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    Aug 2016
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    Default Windows 10 Mobile phone not downloading updates

    Hi everyone, I am hoping there is a simple answer to this. I am looking at the Phone Update screen of my new Lumia 650 and the 'downloading updates' progress has remained at 0% for more than an hour.

    I am connected to wi fi. I am connected to a charger (so battery saver is turned off). I have tried with my mobile data connection is both on and off.

    I have tried rebooting (using volume down + power buttons). All to no avail.

    Any help would be gratefully received. I would say that this is my first smartphone (I am a complete luddite when it comes to these things), so the less technical any explanation the better.

    Thank you
    Nel

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Default

    See the error code you receive against this list of Windows 10 Mobile update error codes. Maybe something will help you.
    manddy likes this.

  3. #3
    Hania22's Avatar
    Hania22 is offline New Member
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    Default

    I FIXED THE PROBLEM NOW. One of the first things i did when getting
    my phone was turning off automatic updates. after i saw the problem i
    did a system restore, that fixed it temporarily but the problem came
    back. but after turning on automatic updates and updating and restarting the store works fine now.

    this might not help everybody, but hopefully some.

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