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  1. #1
    JonEdens is offline New Member
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    Default How to solve hanging/frozen application problems

    I recently installed a file backup program called Drive Clone Pro v5 by Farstone onto my desktop pc. I am running Vista Ultimate x32 on a Dell XPS 600.

    The problem that I am having is that when I boot the computer, prior to Vista starting up, the Farstone program appears to run first, and it indicates on the screen that it is "Verifying..." I've attempted to restart the pc numerous times, but without fail, once it reaches 30% during this verification process as indicated on the screen, the program hangs. I let it hang overnight (or rather, I basically passed out from exhaustion from trying to fix this problem) which tells me that it's not a matter of patience or anything like that. It's not going to get passed that point. My ultimate goal is to regain access to my files just as if I had never installed Drive Clone Pro in the first place. I should also note that I'm trying to avoid doing a system restore because there have been other program alterations/additions/deletions which were made in close proximity to the installation of DriveClone Pro a few days ago and since that time. Unfortunately, I didn't record those changes and wouldn't remember those if I were to do a system restore, and for an obsessive compulsive like myself, I simply cannot cope with that. I should point out that this problem I am seeking assistance with was discovered upon the first reboot of my pc since the installation of Drive Clone Pro.

    I am not computer savvy by any means, but as far as I can tell, the way that the program is supposed to work is by taking a picture of the entire drive which can be used to restore files upon the need to do so. I took the two drives out of my pc and put them into another and they are showing up in raw format rather than the NSFT format that they are supposed to be in. Perhaps this is due to the program taking pictures of the drives for backup purposes? Anyway, I suppose that doesn't really matter, because what I am convinced that I need to do is uninstall Drive Clone Pro from the command prompt by using the Vista installation disc to get there prior to allowing the program to hang again during normal booting procedures. Would this solve my problem? If so, could someone explain to me how to uninstall the program, with the accurate assumption that I don't know how to perform this task nor do I know the appropriate way to list the program name in the command line?

    Also, any advice as to a more appropriate way to handle this problem would obviously be appreciated also.

    Thank you for your time in advance.


    Jon

  2. #2
    iMav's Avatar
    iMav is offline Gold Member
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    Considering its this Drive CLone software thats giving issues, boot into Safe Mode & uninstall it. If that fails (which it shouldn't) then go for System Restore. Its much better than doing a format & clean install lol.

  3. #3
    JonEdens is offline New Member
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    Default

    Thanks for taking the time to lend a hand. In an effort to reward your kindness, allow me to provide the "are there really people out there like this guy?" moment of the day:

    How do I boot into Safe Mode & uninstall it? Is the Vista installation disk the appropriate starting point for these procedures? I've done the Repair via the installation disk already, but no errors were found.

    Or does Safe Mode begin during the Windows startup? If so, the aforementioned Drive Clone application hang prevents me from reaching that point...

    Thanks again - Jon
    Last edited by JonEdens; 05-07-2009 at 07:01 PM. Reason: Clarification

  4. #4
    iMav's Avatar
    iMav is offline Gold Member
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    To get into the Safe Mode, boot your machine & at the same time start hitting F8 repeatedly till you get a menu that gives you a couple of boot options. Choose boot in "Safe Mode" from the list. Once there, the rest is pretty simple.

  5. #5
    seti is offline Member
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    Safe mode does seem the best answer to your problem, other than that as my friend suggests then do a system restore or you could if all else fails do a complete reinstall of Vista

  6. #6
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    I concur. The suggestion given by iMav seems to be the best way to go.

    Perhaps you could also bring this 'hanging issue' to the notice of Drive Clone support guys.

  7. #7
    knightrider™'s Avatar
    knightrider™ is offline Gold Member
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    yes safe mode seems the best method if u have ccleaner or tune up 08 uninstall from that

  8. #8
    tek101's Avatar
    tek101 is offline New Member
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    You don't need to delete it .....just boot in "safe-mode" as other members suggested ...Then disable it in "start-up menu" ..doing this ..it won't start up but will work when you manually open it ..
    * Start ...type: msconfig ...enter ...click start-up ....look for that program...
    and UNCHECK... ..OK...OK .
    * You'r DONE ...It won't bother when you start up your pc..

    Another way is ...to download CCleaner..: http://www.filehippo.com/download_ccleaner/

    (Its good to clean out all junk and all broken registries...anyway.)

    * In ccleaner ..click tool ....Start-up ... high-line the program ...click DISABLE OR DELETE ..OK.

    I prefer using CCleaner .

    Have fun.
    Last edited by tek101; 05-08-2009 at 03:44 PM.

  9. #9
    nitinagarwal1988's Avatar
    nitinagarwal1988 is offline Microsoft MVP
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    follow the suggestions provided by imav and tek101, those instructions will surely solve your problem...

  10. #10
    gaz.dick is offline New Member
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    Did you get anything sorted or have to reinstall?

    I too am having the same issue

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