This behavior can occur if Windows does not recognize or cannot configure the hardware in your computer.
To work around this behavior, use the following methods:
- Contact your computer manufacture to inquire about an updated Basic Input/Output System (BIOS).
- Modify your computer's BIOS the following ways:
- Change the Plug and Play settings. For example, if Plug and Play functionality is currently being controlled by the BIOS, change it so it is controlled by the operating system.
- Enable or disable Universal Serial Bus (USB) support.
- Disable power management support.
- Disable infrared support.
- Disable all serial ports.
- Remove non-essential hardware devices one at a time. This includes a second video adapter, Small Computer System Interface (SCSI) adapters, modems, sound cards, network adapters, and other non-essential Industry Standard Architecture (ISA) adapters, Peripheral Component Interconnect (PCI) adapters, and PC Cards.
- Disconnect non-essential external devices and cables, such as backup devices, external hard disk drives, printers, and scanners.
- If you are using a notebook computer, verify that it is not currently in a docking station.
- Specify a different computer type when you start your computer. For additional information, please see the following article in the Microsoft Knowledge Base:
216251 How to Specify a Specific or Third-Party HAL During Setup - Using a text editor, disable unnecessary SCSI lines in the [SCSI.LOAD] section of the Txtsetup.sif file by typing a semicolon ( ; ) at the beginning of each line.