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Thread: How do I save Q drive from Microsoft Office Click-to-Run?

  1. #1
    jekoby is offline New Member
    Join Date
    Sep 2014

    Default How do I save Q drive from Microsoft Office Click-to-Run?

    I have an external Seagate drive that has been designated as "Q" for a couple of years now. I've stored a lot of data on it. All of a sudden, it is inaccessible and shows this label: Microsoft Office Click-to-Run 2010 (Protected). I have a ton of stuff on this drive and cannot access it. Is there some way to save the drive contents - it keeps telling me I need to format and I really don't want to do that. I don't know where this came from - I have Office 2010 installed, but it's been installed for a couple of years too, and I haven't done anything with it other than open Word files occasionally. I've tried searching on the internet, and I know that this is tied into Office Click to Run - but I don't know why it all of a sudden happened, and I'm really hoping I can get rid of it and save my files.

    I'm running Windows 7 64bit on an HP desk top. I wasn't sure whether to put this in the Office forum or the Windows 7 forum so if the admins think it would be better in the Windows 7 forum please move it there.

    Any help would be greatly appreciated.

    Thank you very much.

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008


    Q is I think a 'reserved' drive letter for Office Click-To-Run, which is used in delivering and updating Office products. More on this here: The Mysterious Q Drive On Windows 7.

    You might want to Uninstall Office Click-to-Run products and see if you are then able to access your data. Once done, you may reinstall it again.

  3. #3
    whs's Avatar
    whs is offline Gold Member
    Join Date
    Oct 2008


    I would use a live Linux CD to get at the data. I am using this method from a stick.

    Emergency Kit - save your files from a dead OS - Windows 7 Help Forums

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