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Thread: Outlook 2013 fails to load Word Previewer

  1. #1
    Bernard is offline New Member
    Join Date
    Sep 2015

    Default Outlook 2013 fails to load Word Previewer

    I have brand new Windows 10 + Office Home & Business 2013.
    When I want to preview a WORD attachment that I sent to myself as a test, I see the message "Starting Microsoft Word previewer..."
    The preview never loads. Outlook just sits there and the Word preview does not load.
    What is going on and how do we fix it?

  2. #2
    faridania is offline New Member
    Join Date
    Jun 2015
    London, United Kingdom


    Make sure that your view in ms word is in read mode to preview it.

  3. #3
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008


    Maybe the DCOM permissions have changed. See if this works:

    Open Run box, type dcomcnfg and hit Enter.
    The Component Services window will appear.
    Expand Component Services, and select Computers. Now right click on My Computer and open Properties.
    Click on Default Properties tab. Ensure that:

    Default Authentication Level is Connect.
    Default Impersonation Level is Identify.

    Restart you PC and see if it helps.

    If, not see if you can repair your Outlook installation.

  4. #4
    julia45 is offline New Member
    Join Date
    Oct 2015


    Thanks for all the great idea! This was really helpful. Thanks again!

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