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Thread: Windows 7 leaving Redmond's help desk less busy

  1. #1
    fredharvey's Avatar
    fredharvey is offline Beginner
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    Default Windows 7 leaving Redmond's help desk less busy

    There are many ways to measure how Windows 7 is doing. There are reports on new PC sales, tallies of boxed copy sales, and surveys of planned enterprise adoption, to name a few.



    But one of the most encouraging signs for Microsoft is the lack of phone calls it is getting from people with problems. Overall, Microsoft said the volume of calls to its support lines is half of what it expected.


    Gordon
    Overall we are finding our call center volume is down significantly more than we expected," said Barbara Gordon, vice president of customer support for Microsoft.

    Windows 7 leaving Redmond's help desk less busy | Beyond Binary - CNET News

  2. #2
    HappyAndyK's Avatar
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    It appears to be true, Windows 7 is leaving many forums too, a little less busy, unlike Vista

  3. #3
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    Quote Originally Posted by HappyAndyK View Post
    It appears to be true, Windows 7 is leaving many forums too, a little less busy, unlike Vista
    hahah LOL!

  4. #4
    bandicoat is offline Beginner
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    They learned the Vista lessons for good!
    - for most user's the first impact count double, to say the least
    - as soon the buzz starts, you cannot stop it (for sure, Mojave Experiment have not fixed the product's reputation so much...)
    and voilą the product is soon labeled in the very first weeks as a failure or an hit, and after the critical time span any more bit of information and experience about the product in user's imagination is used to confirm this first impression.
    7 start was a lot smoother than the previous versions of Windows I'm enough old to remember, and certainly it started waaays smother than Vista.

  5. #5
    nitinagarwal1988's Avatar
    nitinagarwal1988 is offline Microsoft MVP
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    Windows 7 is very stable and easy to use as well know....Saving a lot of time of users, which they spend talking with tech support..

    And this is mostly due to communities and forums, average a user search on web for solution of his problem first before he calls tech support....in most of cases they find the solution.....

    technet forums have already solutions of 1000's of Windows 7 problems.....

  6. #6
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    I have never made a call for technical support.
    Windows 7 leaving Redmond's help desk less busy, coz we are here

  7. #7
    nitinagarwal1988's Avatar
    nitinagarwal1988 is offline Microsoft MVP
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    Yeah, that's why MVPs are so much respected and followed by everyone.....they are life saver for most of tech peoples.....

    hats off to all MVPs !!

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