Hi everyone

A problem has arisen in the last week in that my laptop will not recognize any external HDD. Flash drives are recognized but not external HDDs. I was running Windows 7 and upgraded to Windows 10 to see if the problem would be resolved. It wasn't.

When I try disk management the external HDD is listed. When I check the Remove Device icon in the icon try the disk is available for disconnect. I have checked that the USB drivers on the laptop are up to date. Windows is up to date. The external drives operate without problems on my desktop machine. I've checked the disks and no problems are being reported.

I have visited the Microsoft website to try the Windows USB Troubleshooter but it would appear that it does not work on Windows 10.

Any help would be appreciated.