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Thread: Cortana and Search not working after upgrade

  1. #1
    Clayto is offline Windows Enthusiast
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    Default Cortana and Search not working after upgrade

    Yesterday I had my Tablet PC (Windows 8.1) returned after the upgrade by a technician. I have encountered some issues, some fairly minor, others more significant ---- especially Cortana and Search not working:



    1. Cortana does not work. She is said to be unavailable because of the language and region that has been selected. The language is English USA (needed for the keyboard) and the region is UK / GB, surely neither of which should be causing any problems?

    2. Search does not work. It generates the error 'class not registered'. I have encountered this error before, so from searching in the past I have seen that this can be caused by a number of different factors, hence it is hard to identify what to do.

    I will work on the other issues after these two have been resolved.

    I have visited the How To site and found that my situation is commonplace, complicated and worldwide. There are many in a similar situation in the UK. On the one hand it is comforting to know that I am not alone and others have resolved the problems --- eventually. However, on the other hand I note that many of the postings date from July, and feel it should not still be continuing to happen now.

    If I have understood it, the problems revolve around getting the settings for region / display language / speech language configured in a mutually compatible way.

    Help would be appreciated!

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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  3. #3
    Clayto is offline Windows Enthusiast
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    Default Cortana and keyboard

    I am in the UK, where Cortana is available. If I set every thing to US I get American search results, news, prices / currency and so on. Not much use to me, BUT if I set to UK the keyboard does not work properly (ie. certain characters like @ are in the wrong place). So far I have not succeeded by setting everything else as UK except for the key board, as then Cortana does not work.



    Quote Originally Posted by HappyAndyK View Post
    Hope you have setup Cortana correctly. Windows and Cortana language as well as Region has to be set to English (US).

    Some links to guide you:
    Cortana and Taskbar Search not working in Windows 10
    Cortana not available on Windows 10
    Enable and set up Cortana in Windows 10
    Change language of Cortana on Windows 10
    Windows 10 Support and Solutions - Universal Fixes

  4. #4
    Clayto is offline Windows Enthusiast
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    I have Cortana working OK now, giving me UK news, etc. But one major problem continues. Whenever I try a web search from Cortana / Taskbar or frequently when I click on a link elsewhere, I get the error 'class not registered'. This has just stopped me from installing Belarc Advisor for example. but access to many other programs is prevented. Searching shows a great many possible solutions, so I dont know where to start.

    I have just tried asking Cortana how to solve this --- guess what, the reply was 'class not registered'!
    Last edited by Clayto; 24th September 2015 at 16:15.

  5. #5
    Clayto is offline Windows Enthusiast
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    Default

    Earlier problems with Cortarna and Search have been resolved but one remains: when I try to search 'my stuff' I either get ' something went wrong' or I get a very poor inadequate list of search results. For example folders and files which are on the desktop or Start are not found. It is really quite useless. How do I get it to work as it should?

  6. #6
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Default

    Add the folders you want search to the Search Index.
    Windows 10 / 8 / 7 Search Indexer and Indexing Tips

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