Windows 10 touchpad scroll not working

[kk01011991]

Failure of touchpads in laptops isn’t uncommon, though less discussed. Usually, users start using a replacement USB mouse assuming the issue could be with the hardware. However, we could try quite some troubleshooting steps before concluding that the issue could be with the hardware.

Try the following troubleshooting sequentially to eliminate every cause and fix issues one by one:

1] Try connecting an external USB mouse temporarily. This would help you check in case the issue is with the operating system or any other related hardware. Usually, the external mouse would work fine thus eliminating the cause.

2] Update the touchpad drivers and restart the system. Open the Device Manager (Run >> devmgmt.msc) and expand Mice and other pointing devices. Right-click on the Touchpad driver and select Update driver.

3] If updating the drivers as mentioned in solution 2 didn’t work, try the option “Automatically update your drivers.”

[Lewis-H]

If your touchpad isn't working, it may be a result of a missing or out-of-date driver. On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver.

[vasudev]

Generally, Touchpads issues gets solved with the latest drivers install. And the best way is to go to your laptops manufacturers website and get the correct Touchpad drivers from there, checking your laptop model. And installing it normally solves the Touchpad issues unless its hardware issue. And sometimes new drivers add additional functionality too.

[pratibha91]

If your touchpad isn't working, it may be a result of a missing or out-of-date driver. On Start , search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver.

[johnson_br]

If your touchpad isn’t working, it may be a result of a missing or out-of-date driver.

• On Start, search for Device Manager, and select it from the list of results. Under Mice and other pointing devices, select your touchpad, open it, select the Driver tab, and select Update Driver. If Windows doesn't find a new driver, look for one on the device manufacturer's website and follow their instructions.
• If those steps didn't work, try uninstalling your touchpad driver: open Device Manager, right-click (or press and hold) the touchpad driver, and select Uninstall. Restart your device and Windows will attempt to reinstall the driver.
• If that didn't work, try using the generic driver that comes with Windows. Here's how: in Device Manager, right-click (or press and hold) your touchpad driver > Update driver software... > Browse my computer for driver software > Let me pick from a list of device drivers on my computer, select HID-compliant mouse, select Next, and follow the instructions to install it.
• If changing your driver doesn’t help, there may be a problem with the touchpad itself. Contact your PC’s manufacturer for help.

I hope this was helpful.
Bruno J.