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Thread: “Reset this PC” boot loop?

  1. #1
    DmelloMarf is offline New Member
    Join Date
    Oct 2020
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    1

    Default “Reset this PC” boot loop?

    I’m trying to reset my PC, and I was almost successful until I was forced to restart it while it was reinstalling windows, fortunately there wasn’t much trouble with it, until I went to reset it again and selected the option to save my personal files instead of delete everything, now it is asking for me to log in to my Microsoft account to continue, however the password is broken or has changed in some way, as it is not allowing me to access my account even though I know the password is correct (I went to Microsoft and signed in on my phone with the same password) now anytime I restart my laptop it boots into the “Reset this PC” screen and wants me to login, which I obviously can’t, and when i click on the “forgot your password or don’t see your account” it only allows me to restart, which brings me back to the same screen. I don’t care about my files at this point, I just want access to my laptop, I’ve tried manually restarting the PC 3 times to boot into safe mode but nothing works, it just brings me back to the same screen, is there any possible fix to this? Or anyone who has had the same problem?


  2. #2
    AshishM is offline Moderator =Moderator
    Join Date
    Oct 2018
    Location
    Kolkata, India
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    128

    Default

    It's a tricky situation. It seems the system is not able to connect to Microsoft and verify Since you are not bothered about your files, it would be best to reinstall Windows again.

  3. #3
    pratibha91 is offline Beginner
    Join Date
    Jul 2020
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    20

    Default

    Hold the power button down for 30 seconds and then replace the battery and power cord. If you do get the computer to post and start a boot tap F8 and at the advanced boot options select Disable Auto Restart on System Failure. This may through out a BSOD with a stop code to give you a clue of the problem.

    If Startup Repair doesn't fix the issue, you can go to "Command Prompt" under "Advanced options" and run the following command:
    Type "Bootrec /RebuildBcd" (without quotes) and then press Enter.
    Exit Command Prompt and restart Windows 10.

  4. #4
    johnson_br is offline New Member
    Join Date
    Dec 2020
    Posts
    9

    Default

    Here are three fixes that you can try:

    #1. Enter Safe mode
    1. During the startup, when the Windows logo appears, press and hold the Power button until the PC shuts down.
    2. Power on the PC and repeat the procedure 3 times.
    3. The fourth time you start the PC, the Advanced recovery menu should appear.
    4. Choose Troubleshoot.
    5. Select Advanced Options and then Startup Settings.
    6. Click Restart.
    7. Choose Safe mode from the list


    #2. Disable Auto-restart and run SFC
    1. While in the Safe mode, type Advanced in the search bar.
    2. Next, open View advanced system settings.
    3. Under the Startup and Recovery section, open Settings.
    4. Uncheck the Automatically restart box and confirm changes


    #3. Repair Startup
    1. Forcibly shutdown PC 3 times like in Step #1.
    2. Click Troubleshoot.
    3. Choose Advanced options.
    4. Then click Startup repair.
    5. Wait for the diagnostic tool to fix the boot sector.


    Hope some solution works for you.
    Regards,
    Bruno J.

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