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Thread: errors after buying a new notebook - Status: 0xc00000e9

  1. #1
    sujoy is offline New Member
    Join Date
    Apr 2010

    Default errors after buying a new notebook - Status: 0xc00000e9

    Hallo everybody I bought a new notebook last week with windows 7
    but after restarting today I got this message:

    Windows has encountered a problem communicating with a device connected to your computer.

    This error can be caused by unplugging a removable storage device such as an external USB drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.
    If you continue to receive this error message, contact the hardware manufacturer.

    Status: 0xc00000e9

    Info: An unexpected I/O error has occurred

    I tryied everything I have found on forums, BIOS setings, safe modes, just everything.
    what is strange it doesnt want to read the installation disc either from internal or external DVD rom I have. It just skips and reads from HDD.

    after I disabled restarting after system failure windows had started and than I got a blue screen with:

    A problem has been detected and windows has been shut down to prevent
    damage to your computer.

    If this is the first time you've seen this stop error screen, restart your
    computer. If this screen appears again follow these steps:

    Check for viruses on your computer. Remove any newly installed hard drives
    or hard drive controllers. Check your hard drive to make sure it is properly

    configured and terminated. Run CHKDSK /F to check for hard drive corruption,
    and then restart your computer.

    Technical information:

    *** STOP: 0X0000007B (0X83990B58, 0XC0000034, 0X00000000, 0X00000000)

    I so I have simply no possibility to reinstall windows, or to restore it and the shop I bought it in is more than 1000km away from me.

    Asus ASPIRE 5536G
    AMD Athlon 64 X2 processor
    4GB RAM
    ATI Radeon 4570 512 MB

  2. #2
    pyu.agrawal is offline Senior Member
    Join Date
    Feb 2009


    Why don't you take it to your local Acer Service Center's ?

  3. #3
    whs's Avatar
    whs is offline Gold Member
    Join Date
    Oct 2008


    This looks to me like a device driver problem.

  4. #4
    riteshtechie's Avatar
    riteshtechie is offline Software Developer
    Join Date
    Mar 2009


    try 2 thing first reinstall drivers, second check if all connections of your CD/DVD ROM are made correctly, and configure BIOS to change CD/DVD ROM as first boot priority

  5. #5
    rkonit's Avatar
    rkonit is offline Gold Member
    Join Date
    Jul 2008
    Pilani, India


    Did you enable Readyboost and then unplugged the USB stick...?

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