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Thread: Problem with windows update failing all OS related updates due to missing files

  1. #1
    Quwel is offline New Member
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    May 2010
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    3

    Post Problem with windows update failing all OS related updates due to missing files

    hi i cant perform any updates to the os Microsoft security essentials still get deffinition files tho ive managed to get a CheckSUR log of what the problem is and would hope that someone here knows how to fix it cos its driving me nutty




    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7600.20667
    Package Version 8.0
    2010-05-19 22:32

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB976002~31bf3856 ad364e35~x86~~6.1.1.13.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB978262~31bf3856 ad364e35~x86~~6.1.1.0.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB976002_RTM~31bf38 56ad364e35~x86~~6.1.1.13.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB976002~31bf3856ad 364e35~x86~~6.1.1.13.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB978262_RTM~31bf38 56ad364e35~x86~~6.1.1.0.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB978262~31bf3856ad 364e35~x86~~6.1.1.0.mum

    Checking Component Store
    (f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.2 0633_en-us_840957ccfc10f6c6
    (f) CSI Payload File Missing 0x00000000 tzres.dll x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16518_none_156 c60b76aaa2910
    (f) CSI Payload File Missing 0x00000000 tzupd.exe x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.16518_none_156 c60b76aaa2910
    (f) CSI Payload File Missing 0x00000000 ntoskrnl.exe x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20655_none_6cb0c8 1f2e7bee1e
    (f) CSI Payload File Missing 0x00000000 ntkrnlpa.exe x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.20655_none_6cb0c8 1f2e7bee1e
    (f) CSI Payload File Missing 0x00000000 ntoskrnl.exe x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16539_none_6c40cc 54154a7bce
    (f) CSI Payload File Missing 0x00000000 ntkrnlpa.exe x86_microsoft-windows-os-kernel_31bf3856ad364e35_6.1.7600.16539_none_6c40cc 54154a7bce
    (f) CSI Payload File Missing 0x00000000 tzres.dll x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20633_none_15d b5c3883dc8209
    (f) CSI Payload File Missing 0x00000000 tzupd.exe x86_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7600.20633_none_15d b5c3883dc8209
    (f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7600.1 6518_en-us_839a5c4be2de9dcd
    (f) CSI Payload File Missing 0x00000000 t2embed.dll x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.16444_none_b5c 0bab68027d180
    (f) CSI Payload File Missing 0x00000000 quartz.dll x86_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7600.20600_none_a721ac89 681afcda
    (f) CSI Payload File Missing 0x00000000 tsbyuv.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.1 6490_none_654b93fe0f5a5d09
    (f) CSI Payload File Missing 0x00000000 iyuv_32.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.1 6490_none_654b93fe0f5a5d09
    (f) CSI Payload File Missing 0x00000000 msyuv.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.1 6490_none_654b93fe0f5a5d09
    (f) CSI Payload File Missing 0x00000000 quartz.dll x86_microsoft-windows-directshow-core_31bf3856ad364e35_6.1.7600.16490_none_a636be8c 4f465b62
    (f) CSI Payload File Missing 0x00000000 vbscript.dll x86_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.20662_none_48cc 9903a84aaeeb
    (f) CSI Payload File Missing 0x00000000 vbscript.dll x86_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16546_none_485c 9d388f193c9b
    (f) CSI Payload File Missing 0x00000000 tsbyuv.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.2 0600_none_663681fb282efe81
    (f) CSI Payload File Missing 0x00000000 iyuv_32.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.2 0600_none_663681fb282efe81
    (f) CSI Payload File Missing 0x00000000 msyuv.dll x86_microsoft-windows-d..olorspaceconverters_31bf3856ad364e35_6.1.7600.2 0600_none_663681fb282efe81
    (f) CSI Payload File Missing 0x00000000 t2embed.dll x86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20553_none_b63 e874b994e73e4

    Summary:
    Seconds executed: 377
    Found 28 errors
    CSI Payload File Missing Total count: 22
    CBS MUM Missing Total count: 6

    Unavailable repair files:
    servicing\packages\Package_1_for_KB976002~31bf3856 ad364e35~x86~~6.1.1.13.mum
    servicing\packages\Package_1_for_KB978262~31bf3856 ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB976002_RTM~31bf38 56ad364e35~x86~~6.1.1.13.mum
    servicing\packages\Package_for_KB976002~31bf3856ad 364e35~x86~~6.1.1.13.mum
    servicing\packages\Package_for_KB978262_RTM~31bf38 56ad364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_for_KB978262~31bf3856ad 364e35~x86~~6.1.1.0.mum
    servicing\packages\Package_1_for_KB976002~31bf3856 ad364e35~x86~~6.1.1.13.cat
    servicing\packages\Package_1_for_KB978262~31bf3856 ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB976002_RTM~31bf38 56ad364e35~x86~~6.1.1.13.cat
    servicing\packages\Package_for_KB976002~31bf3856ad 364e35~x86~~6.1.1.13.cat
    servicing\packages\Package_for_KB978262_RTM~31bf38 56ad364e35~x86~~6.1.1.0.cat
    servicing\packages\Package_for_KB978262~31bf3856ad 364e35~x86~~6.1.1.0.cat




    Hope someone can help

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Jun 2008
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    7,514

    Default

    Hi,

    Create a System Restore Point first.

    Clear temp junk files using in-built Disk Cleanup utility.

    Next Run sfc /scannow and reboot. More on System File Checker.

    You can also check out our Fix WU utility.

    Hope something helps!

    Adll links which may help you:
    http://social.technet.microsoft.com/...b-57bc1c475a57
    http://technet.microsoft.com/en-us/l...8WS.10%29.aspx

  3. #3
    Quwel is offline New Member
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    May 2010
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    3

    Default

    tried all the things you suggested but no luck the updates are still failing im reading through the technet article you suggested and hop it can help me but do you have any more suggestions before i pursue that route?

  4. #4
    Quwel is offline New Member
    Join Date
    May 2010
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    3

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    i have resolved the problem by upgrading using the windows 7 disk while it was running and perfromed an upgade leaving my settings intact hope that this helps anyone with a similar issue in the future

    thanks for your help

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