Windows 7 will no longer update

[bonacgirl]

Hi members, Up until a few weeks ago, my computer was updating with no problems and then, it stopped and when I go to the update page, it is in red and says I have never updated ever. I've had two computer people come on remotely to help me to no avail. I wanted to upgrade to Windows 10 and it's failed twice. My computer is Home edition 7 64 bit. I am going on 80 years old and know very little about the technicalities of a computer. TY.

[Matrix]

Run the Windows Updater Troubleshooter and see if it helps. Make sure that you use the one for Windows 7.