Cant Access my MS acc on my PC

[heidi]

I cannot access my MS acc on my pc. I can access MS acc online but not on my pc. How can I get back access to my MS acc?

[Lewis-H]

If you can't remember your pasword or it's not working
Go to the Recover your account page.
Enter the email address, phone number, or Skype ID you used when you made your Microsoft account. ...
If you have security info on your account, we'll send a one-time code to the alternate phone number or email address you gave us.