Hello everyone. I have just joined TWC and look forward to exchanging ideas.

My problem concerns my wife's Surface RT which is running Win RT 8.1. When she logs on, a screen comes up which states: "Other User The user name or password is incorrect. Try again." The only problem is that she is the only user on the system as listed in the C:/Windows/Users directory and in the User Accounts section of the Control Panel.

Any suggestions how to get rid of this phantom "Other User?" It's driving my wife crazy which in turn is making my life miserable.

Thanx muchly,