India’s one of the leading Mumbai IT Pro User group has organised an exclusive session on ITIL - A Broad Overview. The IT Infrastructure Library (ITIL®) is a collection of best practices in IT Service Management. ITIL is intended to assist organizations to develop a framework for IT Service Management. Worldwide, ITIL is the most widely used best practice for IT Service Management.

ITIL® is relevant to anyone involved in the delivery or support of IT services. Whether you’re managing day-to-day IT services, or establishing and refining existing processes, ITIL® can help you apply internationally proven Best Practices for the IT services and the support you provide.
Participants will understand how an integrated framework, based on ITIL® best practice guidelines enables an organization to support and deliver quality IT services.


  • IT Service Management Professionals
  • IT Service Providers
  • Quality Assurance Professionals
  • Application, Project and Business Managers directly involved in IT
  • Consultants who want to implement ISO/IEC 20000:2005
  • Any member of an IT organization in delivery of IT services
  • IT Managers
  • IT staff and process owners
  • IT Consultants
  • Key Business Users
  • IT Developers
  • IT Auditors
  • IT Management


* Cut down costs of your company
* Employ IT more wisely
* Reap the maximum benefit out of available resources
* Effect change in the existing system

Time: 3:00 PM - 6PM
Dates:11th July 2009
Venue: Microsoft Corporation (I) Pvt. Ltd. Windsor bldg, 4th Floor, Kalina, Santacruz (East), Mumbai 400 098, India