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Thread: Windows could not load the installer for WPD when connecting an iP

  1. #1
    Longshot9 Guest

    Default Windows could not load the installer for WPD when connecting an iP

    I had no problems setting up iTunes and my iPhone on my work computer which
    runs Vista Ultimate, but on my home system I get the error in the subject
    line everytime Vista tries to install the drivers for the iPhone and I can't
    find a solution for it anywhere. Here's the steps taken to get the error and
    specifically what happens...

    1. Latest version of iTunes has been installed (and completely removed and
    reinstalled to try to fix)
    2. Plug in my iPhone, I receive the "Found New Hardware" screen
    3. Click on Locate and install driver software (Recommended)
    4. Immediately receive a "Device Installer Error" window that says

    "Windows could not load the installer for WPD. Contact your hardware vendor
    for assistance".

    5. Click OK on that and the window appears asking you to insert the install
    disk that came with the device, but that disappears after about 2 seconds.

    There is surprisingly little info on this error on the internet and I
    haven't come across anything resembling a solution yet.

    Other than removing and reinstalling iTunes, the only other suggestion made
    to me on Experts Exchange was to right click on the Apple iPhone entry in the
    device manager under Portable Devices... problem is though that I don't have
    any Apple iPhone entry in my device manager... nor do I have a Portable
    Devices entry.

    Please help, thanks.




  2. #2
    rkonit's Avatar
    rkonit is offline Gold Member
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    Default

    First thing.... Windows detects iPhone as Removable device....
    So you should update drivers of motherboard... If you have Intel mobo...then I m sure will find Intel Inf Utilities in Driver Installation disc.

  3. #3
    Longshot9 Guest

    Default Re: Windows could not load the installer for WPD when connecting a

    Thanks for the response Ramesh. I installed the most recent chipset drivers
    from Asus' website and it did not fix the problem.

    "Ramesh MVP" wrote:

    >
    > First thing.... Windows detects iPhone as Removable device....
    > So you should update drivers of motherboard... If you have Intel
    > mobo...then I m sure will find Intel Inf Utilities in Driver
    > Installation disc.
    >
    >
    > --
    > Ramesh MVP
    >
    > RAMESH KUMAR
    > Microsoft MVP: 'My MVP Profile'
    > (https://mvp.support.microsoft.com/profile/Ramesh.Kumar)
    > My Blog: 'It's My Windows' (http://itsmywindows.com)
    > ------------------------------------------------------------------------
    > Ramesh MVP's Profile: http://winvistaclub.com/forum/member.php?userid=17
    > View this thread: http://winvistaclub.com/forum/showthread.php?t=20337
    >
    >


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