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Thread: Bluetooth Mouse disconnects regularly - NOT a power config issue

  1. #1
    DaveC42691 is offline New Member
    Join Date
    Feb 2016

    Default Bluetooth Mouse disconnects regularly - NOT a power config issue

    I am running Win 10 on an ASUS laptop. Both are just a few months old.
    I just bought a Designer Bluetooth mouse and installed it.

    The mouse stops responding every 20 minutes or so. Sometimes it stops after just one minute after I get it reconnected.

    I have confirmed I have the latest drivers, both for my mouse, and for the Bluetooth Generic Attrib Service listed in Device Manager.
    I also confirmed for Qualcoomm Atheros Bluetooth 4.0 - it did download and install new software, and I did reboot afterward.
    I have fresh batteries in the mouse.

    Under HID-compliant mouse properties, there IS a checkbox to 'allow the computer to turn off this device to save power'. The checkbox is unchecked and greyed out. (I cannot set or unset it.)

    To restart the mouse, I have to use my touchpad to open Action Center, then 'Connect', and it automatically reconnects. Though somtimes it only lasts a minute bore stopping again.


  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008

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