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Thread: Vista Help & Support - Permissions Problem?

  1. #1
    Mike Guest

    Default Vista Help & Support - Permissions Problem?

    I posted this in General, but got no response. I have a little bit of
    updated findings to post here.

    If I run Help and Support as Administrator or if I create a new user and run
    from it, Vista Help & Support runs perfectly.

    However, when I run it from my primary user/administrator sign-on, I just
    get text text (looks like text from an .h1s file).

    I have googled for days and the closest I can find to a solution refers to
    Server 2003 and XP. I can't find anyone with this problem. I can't find a
    "Help and Support" services entry like there was on XP. The only program I
    can find is HELPPANE.exe and I have changed and rechanged permissions until
    my fingers are sore.

    The only thing I can find that is different is in Process Explorer (free
    download), it shows "Builtin/Administrators" with a deny flag when I run as
    primmary user/administrator. "Builtin/Administrators" shows a "mandatory"
    flag when I run as Administrator or any new user I create.

    I don't have malware. I don't have a restore file that goes back as long as
    I have had the problem. I have uninstalled tweaks and freeware/purchased
    utility programs. I still cannot get the thing to work.

    It appears that the H and S service is not running. But I can't even find a
    service to run manually to test.

    Please help.

    Thanks





  2. #2
    Mike Guest

    Default Re: Vista Help & Support - Permissions Problem?

    See this string in the "TechGuys" forum. It looks like the same problem:
    http://forums.techguy.org/showthread...5&goto=newpost
    __________________________________________________ ________________________________________
    "Mike" <lagunasrfr@aol.com> wrote in message
    news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...
    >I posted this in General, but got no response. I have a little bit of
    >updated findings to post here.
    >
    > If I run Help and Support as Administrator or if I create a new user and
    > run from it, Vista Help & Support runs perfectly.
    >
    > However, when I run it from my primary user/administrator sign-on, I just
    > get text text (looks like text from an .h1s file).
    >
    > I have googled for days and the closest I can find to a solution refers to
    > Server 2003 and XP. I can't find anyone with this problem. I can't find a
    > "Help and Support" services entry like there was on XP. The only program
    > I can find is HELPPANE.exe and I have changed and rechanged permissions
    > until my fingers are sore.
    >
    > The only thing I can find that is different is in Process Explorer (free
    > download), it shows "Builtin/Administrators" with a deny flag when I run
    > as primmary user/administrator. "Builtin/Administrators" shows a
    > "mandatory" flag when I run as Administrator or any new user I create.
    >
    > I don't have malware. I don't have a restore file that goes back as long
    > as I have had the problem. I have uninstalled tweaks and
    > freeware/purchased utility programs. I still cannot get the thing to
    > work.
    >
    > It appears that the H and S service is not running. But I can't even find
    > a service to run manually to test.
    >
    > Please help.
    >
    > Thanks
    >
    >



  3. #3
    Mike Guest

    Default Re: Vista Help & Support - Permissions Problem?

    Bump - need expert to look at this!
    "Mike" <lagunasrfr@aol.com> wrote in message
    news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...
    >I posted this in General, but got no response. I have a little bit of
    >updated findings to post here.
    >
    > If I run Help and Support as Administrator or if I create a new user and
    > run from it, Vista Help & Support runs perfectly.
    >
    > However, when I run it from my primary user/administrator sign-on, I just
    > get text text (looks like text from an .h1s file).
    >
    > I have googled for days and the closest I can find to a solution refers to
    > Server 2003 and XP. I can't find anyone with this problem. I can't find a
    > "Help and Support" services entry like there was on XP. The only program
    > I can find is HELPPANE.exe and I have changed and rechanged permissions
    > until my fingers are sore.
    >
    > The only thing I can find that is different is in Process Explorer (free
    > download), it shows "Builtin/Administrators" with a deny flag when I run
    > as primmary user/administrator. "Builtin/Administrators" shows a
    > "mandatory" flag when I run as Administrator or any new user I create.
    >
    > I don't have malware. I don't have a restore file that goes back as long
    > as I have had the problem. I have uninstalled tweaks and
    > freeware/purchased utility programs. I still cannot get the thing to
    > work.
    >
    > It appears that the H and S service is not running. But I can't even find
    > a service to run manually to test.
    >
    > Please help.
    >
    > Thanks
    >
    >



  4. #4
    Mike Guest

    Default Re: Vista Help & Support - Permissions Problem?

    I've traced the error through event logs in Event Viewer. This is what I am
    consistently getting for one user only. The remainder of users have correct
    H&S processing.

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-Help"
    Guid="{de513a55-c345-438b-9a74-e18cac5c5cc5}" />
    <EventID>2004</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>8</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2008-08-23T14:18:22.172Z" />
    <EventRecordID>1082</EventRecordID>
    <Correlation />
    <Execution ProcessID="6340" ThreadID="5616" />
    <Channel>Microsoft-Windows-Help/Operational</Channel>
    <Computer>Mike-PC</Computer>
    <Security UserID="S-1-5-21-1532843357-3711708830-5164668-1000" />
    </System>
    <EventData />
    </Event>

    "Mike" <lagunasrfr@aol.com> wrote in message
    news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...
    >I posted this in General, but got no response. I have a little bit of
    >updated findings to post here.
    >
    > If I run Help and Support as Administrator or if I create a new user and
    > run from it, Vista Help & Support runs perfectly.
    >
    > However, when I run it from my primary user/administrator sign-on, I just
    > get text text (looks like text from an .h1s file).
    >
    > I have googled for days and the closest I can find to a solution refers to
    > Server 2003 and XP. I can't find anyone with this problem. I can't find a
    > "Help and Support" services entry like there was on XP. The only program
    > I can find is HELPPANE.exe and I have changed and rechanged permissions
    > until my fingers are sore.
    >
    > The only thing I can find that is different is in Process Explorer (free
    > download), it shows "Builtin/Administrators" with a deny flag when I run
    > as primmary user/administrator. "Builtin/Administrators" shows a
    > "mandatory" flag when I run as Administrator or any new user I create.
    >
    > I don't have malware. I don't have a restore file that goes back as long
    > as I have had the problem. I have uninstalled tweaks and
    > freeware/purchased utility programs. I still cannot get the thing to
    > work.
    >
    > It appears that the H and S service is not running. But I can't even find
    > a service to run manually to test.
    >
    > Please help.
    >
    > Thanks
    >
    >



  5. #5
    Mike Guest

    Default Re: Vista Help & Support - Permissions Problem?

    Any ideas?
    "Mike" <lagunasrfr@aol.com> wrote in message
    news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...
    >I posted this in General, but got no response. I have a little bit of
    >updated findings to post here.
    >
    > If I run Help and Support as Administrator or if I create a new user and
    > run from it, Vista Help & Support runs perfectly.
    >
    > However, when I run it from my primary user/administrator sign-on, I just
    > get text text (looks like text from an .h1s file).
    >
    > I have googled for days and the closest I can find to a solution refers to
    > Server 2003 and XP. I can't find anyone with this problem. I can't find a
    > "Help and Support" services entry like there was on XP. The only program
    > I can find is HELPPANE.exe and I have changed and rechanged permissions
    > until my fingers are sore.
    >
    > The only thing I can find that is different is in Process Explorer (free
    > download), it shows "Builtin/Administrators" with a deny flag when I run
    > as primmary user/administrator. "Builtin/Administrators" shows a
    > "mandatory" flag when I run as Administrator or any new user I create.
    >
    > I don't have malware. I don't have a restore file that goes back as long
    > as I have had the problem. I have uninstalled tweaks and
    > freeware/purchased utility programs. I still cannot get the thing to
    > work.
    >
    > It appears that the H and S service is not running. But I can't even find
    > a service to run manually to test.
    >
    > Please help.
    >
    > Thanks
    >
    >



  6. #6
    Paul Montgomery Guest

    Default Re: Vista Help & Support - Permissions Problem?

    On Thu, 28 Aug 2008 21:57:04 -0400, "Mike" <lagunasrfr@aol.com> wrote:

    >Any ideas?


    Ten days - and five of your posts (counting this one) - without a
    reply: it ain't looking good.


    >"Mike" <lagunasrfr@aol.com> wrote in message
    >news:e3MMGEZAJHA.4064@TK2MSFTNGP02.phx.gbl...
    >>I posted this in General, but got no response. I have a little bit of
    >>updated findings to post here.
    >>
    >> If I run Help and Support as Administrator or if I create a new user and
    >> run from it, Vista Help & Support runs perfectly.
    >>
    >> However, when I run it from my primary user/administrator sign-on, I just
    >> get text text (looks like text from an .h1s file).
    >>
    >> I have googled for days and the closest I can find to a solution refers to
    >> Server 2003 and XP. I can't find anyone with this problem. I can't find a
    >> "Help and Support" services entry like there was on XP. The only program
    >> I can find is HELPPANE.exe and I have changed and rechanged permissions
    >> until my fingers are sore.
    >>
    >> The only thing I can find that is different is in Process Explorer (free
    >> download), it shows "Builtin/Administrators" with a deny flag when I run
    >> as primmary user/administrator. "Builtin/Administrators" shows a
    >> "mandatory" flag when I run as Administrator or any new user I create.
    >>
    >> I don't have malware. I don't have a restore file that goes back as long
    >> as I have had the problem. I have uninstalled tweaks and
    >> freeware/purchased utility programs. I still cannot get the thing to
    >> work.
    >>
    >> It appears that the H and S service is not running. But I can't even find
    >> a service to run manually to test.
    >>
    >> Please help.
    >>
    >> Thanks
    >>
    >>



  7. #7
    davehc's Avatar
    davehc is offline Beginner
    Join Date
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    Default

    At the time of the Techguy link mentioned above, there was an almost identical thread running, to which I was contributing. The problem was not resolved in either. I have browsed extensively for an answer and come up blank.

  8. #8
    Paul Montgomery Guest

    Default Re: Vista Help & Support - Permissions Problem?

    On Fri, 29 Aug 2008 09:54:37 +0530, davehc
    <davehc.3ew07h@winvistaclub.com> wrote:

    >
    >At the time of the Techguy link mentioned above, there was an almost
    >identical thread running, to which I was contributing. The problem was
    >not resolved in either. I have browsed extensively for an answer and
    >come up blank.


    And you will come up blank here until you learn to quote what you are
    replying to.

    There are hundreds of people reading this group that are NOT using the
    same interface you are using.

    Play to the audience and you'll get a better response.

  9. #9
    davehc's Avatar
    davehc is offline Beginner
    Join Date
    Jul 2008
    Location
    Englishman in Denmark!
    Posts
    43

    Default

    Quote Originally Posted by Paul Montgomery View Post
    On Fri, 29 Aug 2008 09:54:37 +0530,
    And you will come up blank here until you learn to quote what you are
    replying to.

    There are hundreds of people reading this group that are NOT using the
    same interface you are using.

    Play to the audience and you'll get a better response.
    I'm sorry but I don't understand the comment. I am in a thread here dealing with a single "Help and support" problem (I think!) I was remarking that on another site (where I was offering help) the problem was not resolved. I would appreciate an expansion of you comment, as it seems I may be posting wrongly? I don't get interface bit either??

  10. #10
    Flight Guest

    Default Re: Vista Help & Support - Permissions Problem?



    "davehc" <davehc.3ew4nc@winvistaclub.com> schreef in bericht
    news:davehc.3ew4nc@winvistaclub.com...
    >
    > Paul Montgomery;92627 Wrote:
    >> On Fri, 29 Aug 2008 09:54:37 +0530,
    >> And you will come up blank here until you learn to quote what you are
    >> replying to.
    >>
    >> There are hundreds of people reading this group that are NOT using the
    >> same interface you are using.
    >>
    >> Play to the audience and you'll get a better response.

    >
    > I'm sorry but I don't understand the comment. I am in a thread here
    > dealing with a single "Help and support" problem (I think!) I was
    > remarking that on another site (where I was offering help) the problem
    > was not resolved. I would appreciate an expansion of you comment, as it
    > seems I may be posting wrongly? I don't get interface bit either??
    >
    >
    > --
    > davehc
    > ------------------------------------------------------------------------
    > davehc's Profile: http://winvistaclub.com/forum/member.php?userid=134
    > View this thread: http://winvistaclub.com/forum/showthread.php?t=20074
    >

    Leave him. He has completely nothing to say in this group. All he is, is a
    pain in the ass. He has no idea what decent behavior means. An ape has more
    education than this "person". So go on with what you want to say and act as
    if he does not exist.


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