Results 1 to 4 of 4

Thread: Windows XP: MS10-015 may cause Windows XP to blue screen

  1. #1
    Corrine's Avatar
    Corrine is offline Gold Member
    Join Date
    Jan 2009
    Location
    Upstate NY
    Posts
    961

    Default Windows XP: MS10-015 may cause Windows XP to blue screen

    Microsoft is aware that after installing the February security updates a limited number of users are experiencing issues restarting their computers. From reports, it has appears that this issue occurs after installing MS10-015 (KB977165). It may or may not be specific to a particular brand of PC or third party software. While Microsoft works on this problem, the update has been removed from Windows Update. I've put together additional details, including solutions if this has affected you at Windows XP Restart Issues After Installing MS10-015.



    Update provided by Jerry Bryant, Sr. Security Communications Manager Lead, MSRC Blog: Update - Restart Issues After Installing MS10-015

    In our continuing investigation in to the restart issues related to MS10-015 that a limited number of customers are experiencing, we have determined that malware on the system can cause the behavior. We are not yet ruling out other potential causes at this time and are still investigating. Please review our blog post from yesterday for additional information.

    One of the key components when investigating issues like this are obtaining memory dumps from computers experiencing the problem. In order to get the information we need to fully analyze the issue, some of our support engineers have actually driven to customer locations and picked up affected systems so we can get the needed crash data directly and help inform our investigation. For more information about memory dumps, please see: Overview of memory dump file options for Windows Vista, Windows Server 2008 R2, Windows Server 2008, Windows Server 2003, Windows XP, and Windows 2000.

    We encourage customers to follow our “Protect Your PC” best practices and always have up to date anti-virus software running on their systems to help prevent malware infections. For customers who do not have anti-virus software, you can either scan your system using our online tool at Windows Live OneCare or you can install Microsoft Security Essentials for free.

    This can be a difficult issue to solve once a computer is in an un-bootable state so we encourage customers who feel they have been impacted by this to contact our Customer Service and Support group by either going to https://consumersecuritysupport.microsoft.com or by calling 1-866-PCSafety (1-866-727-2338). International customers can find local support contact numbers here: Select your region.
    It appears that an infected atapi.sys is the most common cause of the blue screen after applying MS10-015.

  2. #2
    Pankaj's Avatar
    Pankaj is offline Senior Member
    Join Date
    Nov 2008
    Location
    Pune
    Posts
    174

    Default

    Thank you for informing us Corrine. But I'm glad I use Vista.

  3. #3
    Corrine's Avatar
    Corrine is offline Gold Member
    Join Date
    Jan 2009
    Location
    Upstate NY
    Posts
    961

  4. #4
    Andrew K is offline New Member
    Join Date
    May 2010
    Posts
    2

    Default

    Yeah same here, vista...
    Those blue screens are like a nightmare
    Last edited by Andrew K; 31st May 2010 at 23:51.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22