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Thread: How to use 'Remote Assistance' in Live Messenger

  1. #1
    johnny.rotton's Avatar
    johnny.rotton is offline Gold Member
    Join Date
    Jan 2009
    South, UK

    Default How to use 'Remote Assistance' in Live Messenger

    My PerfectDisk® Competition Thread.

    This tutorial explains how to use the ''Remote Assistance'' option in 'Windows Live Messenger' version 2009 (Build 14.0.8064.206)

    Have you ever needed help or been asked for help by a family member, friend or work colleague but not been able to help as its difficult to get to there PC Where you are??

    Well Microsoft to the rescue with 'Remote Assistance'.

    As simple as 1,2,3 its the easy way to help without leaving your home or desk.

    Download Live messenger here... Messenger - Windows Live

    First off make sure you both have each others contact in 'Live Messenger'.

    1. The person who needs the help must send the 'Request to Remote Assistance' this is found in the 'Activities' tab at the top of the message box.

    2. Once sent the person doing the helping will receive an invitation to 'Remote Assistance'. Select 'Accept'.

    3. Then a password will need to be added by the person who needs the help.

    4. The helper then needs to confirm by putting the password into their box.
    (The password can be given over the phone or by sending it over 'Live Messenger'

    5. Now the two computers will connect. (The time and response depends on connection).

    6. If the helper wishes they can request control of the other PC. The person who needs the help must confirm this and it is their choice to allow you administrative rights or not by putting a tick in the box before accepting control.

  2. #2
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
    Join Date
    Jun 2008


    Nice-n-useful Thanks.

  3. #3
    seti is offline Member
    Join Date
    Nov 2008


    Yes very helpful thanks for the post

  4. #4
    BudVitoff is offline New Member
    Join Date
    Jun 2012
    Richfield, MN


    Running Win 7. Sorry, but I can't even get through Step 1! Where is the "message box" you refer to?
    Last edited by BudVitoff; 21st June 2012 at 16:13.

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