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Thread: Fix: Windows Experience Index or Windows System Assessment Test fails

  1. #1
    HappyAndyK's Avatar
    HappyAndyK is offline Site Administrator
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    Default Fix: Windows Experience Index or Windows System Assessment Test fails

    If your Windows 7 computer computer has a processor that has more than 16 megabytes (MB) of L3 cache, and when you run WEI or WinSAT, the test fails with following errors respectively:

    Could not measure system memory performance

    The buffer size is too large. Max is 32 MB


    In this case you can apply hotfix from KB2619497 and see if it helps you.

    If you encounter an error or are unable to update your WEI score. Or maybe a figure is shown, but next to it, is mentioned in faded letters Windows Experience Index : Unrated, see this.


  2. #2
    ARBITER is offline New Member
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    Default If the hotfix fails try this

    Quote Originally Posted by HappyAndyK View Post
    If your Windows 7 computer computer has a processor that has more than 16 megabytes (MB) of L3 cache, and when you run WEI or WinSAT, the test fails with following errors respectively:

    Could not measure system memory performance

    The buffer size is too large. Max is 32 MB


    [/I]
    Just wanted to mention that since support for Windows 7 has ended if the hotfix for this issue fails you may want to try this. It worked well for me.

    1) Go into your Windows folder on your C drive or whatever drive you have the issue with in your Windows O/S.
    2) Open the folder named Windows.
    3) Find the Windows\Performance\WinSat folder and open it
    4) Delete all the files in that folder and close out.
    5) Re-run the assessment.

  3. #3
    Rickbale is offline New Member
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    Default

    Tips
    Tip 1: Sometimes, simply running the Windows System Assessment Tool from the command prompt solves the issue. Usually, the error is a onetime thing and isn’t a serious error.

    Press Windows key once
    Type cmd in the Start Search
    Right-click the Command Prompt from the search results and select run as administrator

    Type winsat formal and press Enter
    It should run fine if the error shows up again then continue.

    Tip 2: If rerunning the WinSAT from command prompt didn’t solve the issue and you are seeing unrated in the Windows Experience Indexing then do the following

    Hold Windows key and press R
    type control panel and press Enter

    Accessing the Classic Control Panel interface
    Select Performance Information and Tools
    Select Advanced Tools
    Select Clear all Windows Experience Index scores and rerate the system option
    Now, try to run the WinSAT again and see if it runs successfully.

    Regards,
    Rick Bale

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