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Thread: Re: Corrupted DVD driver

  1. #1
    anniebird Guest

    Default Re: Corrupted DVD driver


    Hi all, I just purchased a Toshiba Laptop, running Vista Premium, and
    after a massive Windows update download, the DVD-CD drive didn't work.
    Error message 39, corrupt or missing driver. The driver isn't missing,
    so it must be corrupt. Have followed the above instructions regarding
    upper and lower filters, except haen't actioned the removal yet, as
    there doesn't appear to be an upper filter listed... only the lower
    filter. Also, the information states "you may lose functionality in
    certain programs such as CD recording programs. In this scenario, you
    must reinstall any affected programs." which is a problem, as
    everything was already loaded and no software came with the laptop. I'm
    a little chicken to go ahead and remove the lower filter registry entry,
    seeing as there's no upper entry to delete. What do you think I should
    do???
    Thanks in advance folks, Anniebird


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  2. #2
    tek101's Avatar
    tek101 is offline New Member
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    Default

    Hi Annie. read this..

    To solve this Code 39 error, follow these instructions:

    NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.

    1) Close all open programs


    2) Click on Start, Run, and type REGEDIT and press Enter


    3) Click on the plus signs (+) next to the following folders

    HKEY_LOCAL_MACHINE
    SYSTEM
    CurrentControlSet
    Control
    Class
    {4D36E965-E325-11CE-BFC1-08002BE10318}
    4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

    UpperFilters
    LowerFilters
    UpperFilters.bak
    LowerFilters.bak
    5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

    6) After deleting the keys, close the Registry Editor

    7) Reboot your computer

    8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
    It worked for me.
    Last edited by tek101; 14th September 2008 at 13:54.

  3. #3
    Peter Foldes Guest

    Default Re: Corrupted DVD driver

    Annie

    Read the following from the Microsoft KB on this error 39 and follow the instructions to the letter.

    http://support.microsoft.com/default...b;en-us;314060

    --
    Peter

    Please Reply to Newsgroup for the benefit of others
    Requests for assistance by email can not and will not be acknowledged.

    "anniebird" <anniebird.3fq8ne@DoNotSpam.com> wrote in message news:anniebird.3fq8ne@DoNotSpam.com...
    >
    > Hi all, I just purchased a Toshiba Laptop, running Vista Premium, and
    > after a massive Windows update download, the DVD-CD drive didn't work.
    > Error message 39, corrupt or missing driver. The driver isn't missing,
    > so it must be corrupt. Have followed the above instructions regarding
    > upper and lower filters, except haen't actioned the removal yet, as
    > there doesn't appear to be an upper filter listed... only the lower
    > filter. Also, the information states "you may lose functionality in
    > certain programs such as CD recording programs. In this scenario, you
    > must reinstall any affected programs." which is a problem, as
    > everything was already loaded and no software came with the laptop. I'm
    > a little chicken to go ahead and remove the lower filter registry entry,
    > seeing as there's no upper entry to delete. What do you think I should
    > do???
    > Thanks in advance folks, Anniebird
    >
    >
    > --
    > anniebird
    > ------------------------------------------------------------------------
    > anniebird's Profile: http://forums.techarena.in/members/anniebird.htm
    > View this thread: http://forums.techarena.in/vista-help/771598.htm
    >
    > http://forums.techarena.in
    >


  4. #4
    anniebird Guest

    Default Re: Corrupted DVD driver


    Thanks to all for the solution. The next thing I guess is; how do I get
    my hands on a copy of the software to reinstall the dvd player so it
    will record... not just play, but the notebook didn't have any cd's with
    purchase.

    This really is a bit much. I purchased this model (Toshiba Satellite
    L300, model PSLBOA-08H022) because I want to save large graphic files to
    DVD discs. Buying a new notebook, I thought I'd be free of problems,
    but after reading all the google stuff on Toshiba Satellites and Vista,
    I feel I probably should have researched further before buying! Makes
    me scared to download anymore Vista updates!

    I appreciate the input from all of you. Where would us novices be
    without you.


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  5. #5
    joe Guest

    Default Re: Corrupted DVD driver

    This worked for me like a charm. Thanks tek101!!

    "tek101" wrote:

    >
    > Hi Annie. read this..
    >
    > To solve this Code 39 error, follow these instructions:
    >
    > NOTE: After removing these registry keys and rebooting, it may be
    > necessary to reinstall any CD or DVD recording applications.
    >
    > 1) Close all open programs
    >
    >
    > 2) Click on Start, Run, and type REGEDIT and press Enter
    >
    >
    > 3) Click on the plus signs (+) next to the following folders
    >
    > HKEY_LOCAL_MACHINE
    > SYSTEM
    > CurrentControlSet
    > Control
    > Class
    > {4D36E965-E325-11CE-BFC1-08002BE10318}
    > 4) This folder is the DVD/CD-ROM Drive Class Description in the
    > registry. Look for any of the following names in the right hand column.
    >
    > UpperFilters
    > LowerFilters
    > UpperFilters.bak
    > LowerFilters.bak
    > 5) If any of the above keys shown in step 4 are listed, right-click on
    > them and choose Delete
    >
    > 6) After deleting the keys, close the Registry Editor
    >
    > 7) Reboot your computer
    >
    > 8) Open My Computer and check to see if your CD or DVD drives have
    > returned. You may also want to open Device Manager and verify that the
    > yellow exclamation and error code on the CD or DVD drive is gone.
    > It worked for me.
    >
    >
    > --
    > tek101
    > ------------------------------------------------------------------------
    > tek101's Profile: http://winvistaclub.com/forum/member.php?userid=441
    > View this thread: http://winvistaclub.com/forum/showthread.php?t=22123
    >
    >


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