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Thread: Vista won't start

  1. #1
    Maccoy is offline New Member
    Join Date
    Oct 2008
    Posts
    1

    Default Vista won't start

    Having a problem with our HP laptop. All we get when turning on the unit is the "Microsoft Corporation" traveling bar screen, and then the mouse arrow pops up on a black screen, and that is the end of it. Have done the hard drive and memory tests with both checking good. Can get to the F11 Recovery screen, but not sure how to proceed on that screen w/o losing (unfortunately not backed up) picture, music, and other important files. Any potential help out there? Thanx!


  2. #2
    Brink Guest

    Default Re: Vista won't start


    Hello Maccoy,

    You might see if doing a Startup Repair can fix the problem for you.

    http://www.vistax64.com/tutorials/91...up-repair.html

    Sinc you have a OEM computer, you may need to create a Recovery Disc
    that you can use to do a Startup Repair with first.

    http://www.vistax64.com/tutorials/14...very-disc.html

    If the above fails to help, then use this same Recovery Disc and try
    doing a System Restore (Method Two in tutorial below) using a restore
    point dated before this problem started.

    http://www.vistax64.com/tutorials/76...store-how.html

    Hope this helps,
    Shawn

    Maccoy;853307 Wrote:
    > Having a problem with our HP laptop. All we get when turning on the unit
    > is the "Microsoft Corporation" traveling bar screen, and then the mouse
    > arrow pops up on a black screen, and that is the end of it. Have done
    > the hard drive and memory tests with both checking good. Can get to the
    > F11 Recovery screen, but not sure how to proceed on that screen w/o
    > losing (unfortunately not backed up) picture, music, and other
    > important
    > files. Any potential help out there? Thanx!
    >
    >
    > --
    > Maccoy
    > ------------------------------------------------------------------------
    > Maccoy's Profile: 'Windows Vista Help Forum - View Profile: Maccoy'
    > (http://winvistaclub.com/forum/member.php?userid=561)
    > View this thread: 'Vista won't start - Windows Vista Help Forum'
    > (http://winvistaclub.com/forum/showthread.php?t=23602)



    --
    Brink

    *There are no dumb questions, just the people that do not ask
    them.*
    '*VISTA FORUMS*' (http://www.vistax64.com)
    *Please post feedback to help others.*

  3. #3
    Malke Guest

    Default Re: Vista won't start

    Maccoy wrote:

    >
    > Having a problem with our HP laptop. All we get when turning on the unit
    > is the "Microsoft Corporation" traveling bar screen, and then the mouse
    > arrow pops up on a black screen, and that is the end of it. Have done
    > the hard drive and memory tests with both checking good. Can get to the
    > F11 Recovery screen, but not sure how to proceed on that screen w/o
    > losing (unfortunately not backed up) picture, music, and other important
    > files. Any potential help out there? Thanx!
    >
    >


    The very first thing to do is retrieve your data. That way no matter what
    happens, you won't lose your stuff. And when this is all over, create and
    *implement* a backup strategy to external media because Stuff Will Always
    Happen.

    Pull the laptop hard drive and put it in a USB external drive enclosure.
    Attach this to a working computer and copy off your data.

    Now you can try the HP recovery if you like. Read the instructions
    carefully. Most of the HP recovery routines will give you a choice to save
    your XP install or to do a destructive recovery which will return the
    machine to factory condition.

    Since I don't know the recent history of your machine, I can't guess the
    underlying reason for the problem. Viruses/malware? Physical problems like
    overheating, dropping it, etc.?

    At the very least if the less destructive restore doesn't work, you can
    restore to full factory condition. If you still get problems, then you know
    hardware is at fault and can contact HP tech support for
    repair/replacement.

    If you can't do the work yourself (and there is no shame in admitting this
    isn't your cup of tea), take the machine to a professional computer repair
    shop (not your local equivalent of BigComputerStore/GeekSquad).

    Malke
    --
    MS-MVP
    Elephant Boy Computers - Don't Panic!
    FAQ - http://www.elephantboycomputers.com/#FAQ


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