Unable to play virtual tours - get box with red x

[tonyw]

When I click on a virtual tour on holiday websites I get the dreaded box with red x in it? I have java etc enabled, I am running 32bit vista premium,and my security is stopzilla, avast and defender, anybody help please??

[HappyAndyK]

Check if latest version of Flash is installed and enabled. Also see if you have ad/flash blockers blocking them.

[tonyw]

I have flash and java enabled and have turned off pop up blockers,stiil the same,and have tried it with stopzilla turned off,still the same,any other suggestions?

[seti]

Hi Tony are you trying to do them in Firefox or IE, because somethings do not work in firefox but do in IE. Can I suggest that you try in IE

[HappyAndyK]

1) Clear your Browser cache. Use CCleaner.

2) Clear your Java Cache.

Start Menu > Control Panel > Java > General > Temporary Internet Files > Settings Click on Delete Files > OK.

Hope it helps.

[tonyw]

I'm using IE7,and have cleared caches with cc,its very strange, I uninstalled java then reinstalled it- ok,but when I clcked on a virtual tour the java icon vanished? and got the redx box again?

[seti]

I'm using IE7,and have cleared caches with cc,its very strange, I uninstalled java then reinstalled it- ok,but when I clcked on a virtual tour the java icon vanished? and got the redx box again?

Hi Tony just a thought as you've tried IE7 try firefox. If that doesn't work either try doing a check disk with automatic repair that way you know that it's not a system problem. If none of these things work come back here because I am sure that someone else will have the solution

[tonyw]

Thanks I'll try that.

[tonyw]

Still not working??

[Corrine]

Can you give us a link to a sample website? I don't have SunJava installed on this machine so it would be interesting to see what I get.