Blank black screen with blinking cursor before logon

[melanie]

Hello,

Not sure if I have a hardware or software issue. I recently had to restore my computer through the system restore discs because my system crashed.

Now a week later I am having a different problem. Now I am able to turn on my computer and it appears as though my computer is loading, showing the windows logo, etc. But before proceeding to my desktop it goes blank. My cursor is there with movement but nothing else. No audio and none of the keys work.

Is it possible I can get past that without having to restore again?

Thanks very much. :-)

[HappyAndyK]

Hi melanie,

Can you see if you can boot in Safe Mode? If so try 'Last Known Good Configuration; and see if it helps.

[melanie]

Hi melanie,

Can you see if you can boot in Safe Mode? If so try 'Last Known Good Configuration; and see if it helps.

Hi Happy AndyK,

Yeah, I tried safe mode but when it loads windows files it freezes. I think I'm out of luck. Thanks for your suggestion though. Much appreciated. :0)

[Stirwpgp]

I need help!!! I updated vista home premium, restarted and now it goes to a black screen even if I try to start it in safe mode to repair. Any suggestions???

[HappyAndyK]

Please see if Toubleshooting a Black Screen during an Upgrade or Installation or Fix: Black screen after reboot on Welcome Screen | The Windows Club is of any help.